Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I am in. I am in Canada and have been using my iphone 6 for…

Customer Question
I am in Canada...

I am in Canada and have been using my iphone 6 for the past five days. Today I cannot get service and yet my husband with the same phone can get service through Rogers. How can you help me>

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. How long has this been going on with your phone? What have you tried so far?

Since last night. i updated the operating system and still nothing

Submitted: 8 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 18 hours by:
11/30/2017
Technician: Richard, Smartphone Specialist replied 8 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,537
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me what you have tried to do to resolve this please?

Thank you

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I need to upgrade my phone and forgot all the ID numbers in
good day i need to upgrade my phone and forgot all the ID numbers in ICloud what should I do also need to enlarge the data size for the photos how can i update the phone iphone 6 … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I bought a new iPhone and then restored my old iPhone to
i bought a new iPhone and then restored my old iPhone to factory settings so I could give it to my husband … read more
Richard
Richard
Smartphone Specialist
47,537 satisfied customers
My previous iPhone 6 was stolen; I have replaced it with an
my previous iPhone 6 was stolen; I have replaced it with an iPhone 6s; in Settings, under Me (=Rick Evans), under Name, Phone Numbers, Email my old iPhone 6 telephone number is ***** showing and the p… read more
Harry
Harry
2,175 satisfied customers
Waze. No GPS found. Showing approx location. GPS is on
Deleted App and reinstalled Waze many times. This has been an issue since Jan 2018 upon entering USA from Canada. I am now back in Canada with same issue. … read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iphone 6 crashed so a friend gave me an iphone 5 to use.
Hi, my iphone 6 crashed so a friend gave me an iphone 5 to use. In trying to download my information it asked for a code, but the number they used was an old phone# ***** i did not have access to. I u… read more
Harry
Harry
2,175 satisfied customers
Im going through a divorce. My husband has changed the
im going through a divorce. My husband has changed the password ***** it is under my name. i did try to change it but it wanted to sent me a text and he took my phone. … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Phone worked last night charged it overnight this morning
phone worked last night charged it overnight this morning blank screen rebooted and got support.apple.com/iphone/restore … read more
Harry
Harry
2,175 satisfied customers
I am trying to purchase music for my iphone and it will not
I am trying to purchase music for my iphone and it will not let me purchase. It says done but the purchase isn't made. It just puts the purchase price back on my phone and I get nothing. … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
My son and I both have the I phone 6+.Great phones,we need
Good afternoon Pearl,My son and I both have the I phone 6+.Great phones,we need to replace the batteries on both of them,I was told that If we wait 2 weeks or so for an appointment,the batteries are free… read more
Harry
Harry
2,175 satisfied customers
I need to have my cell phone service modified for this week
I need to have my cell phone service modified for this week as I am currently in Canada and need my service plan on my phone changed to international. What do I need to do? … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I have an iPhone 6S. I couldn't get it to work this past
I have an iPhone 6S. I couldn't get it to work this past Saturday and was referred to a tech adviser (Brenda Brock). We finally got it to work, but last night when I went to use it, I had the screen s… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Cant receive txt messages. I phone 6 - I am getting
i phone 6 - I am getting messaging on my laptop (i mac) instead of my phone - I can send txts from phone but cannot receive - may have hit some button in updating carrier service or system updates? … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I locked up my iphone 6 and i need to know how to change the
i locked up my iphone 6 and i need to know how to change the password ***** unlock the phone … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Since I updated my phone yesterday, text messages that are
Since I updated my phone yesterday, text messages that are sent to me are also showing up on my husband's iPhone, as well as my responses to those messsges. And he can respond and it appears that his … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
On our iphones we had sbcglobal email boxes that disappeared
on our iphones we had sbcglobal email boxes that disappeared last night??? I had one for my files & one for my husbands. Why are they gone today? … read more
Harry
Harry
2,175 satisfied customers
Karrie here, my apple iphone 6 plus' battery loses its
hi Karrie here, my apple iphone 6 plus' battery loses its charge quickly. … read more
Michael T
Michael T
73 satisfied customers
My iPhone 7 will not connect to my home internet but my
My iPhone 7 will not connect to my home internet but my husband's phone, my PC and my TVs are al connecting. This suddenly happened last night and I have been comparing the settings on my husband's ph… read more
Michael T
Michael T
73 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x