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I am locked out! This morning. Have no idea where to start.

Customer Question
I am locked out! ...

I am locked out!

Technician's Assistant: When were you last able to use your phone?

This morning

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Have no idea where to start. I appreciate the help.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

The phone has been great until today. No I don't think so...

Submitted: 7 months ago.Category: Smartphones
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Answered in 3 minutes by:
11/27/2017
Technician: MacHelpdesk,
 replied 7 months ago
MacHelpdesk
Category: Smartphones
Satisfied Customers: 1,736
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Ask Your Own Smartphones Question
Technician: MacHelpdesk,
 replied 7 months ago

I can help you out with this. What does it say on the screen of your iPhone at the moment?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
I have a Blackberry Passport that I cannot get into not a iPhone.
Technician: MacHelpdesk,
 replied 7 months ago

Ok then your question was put in the wrong category, let me recategorise it for you and another expert should pick it up.

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
When?
Technician: MacHelpdesk,
 replied 7 months ago

I have sent it to the moderators for review, meanwhile I will Opt-Out.

I'm not sure when you will get a reply but it should not be long.

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
Yeah, and how do I get my money back if it is long?
Customer reply replied 7 months ago
How did I even get referred to a "Mac Specialist?" I have a Blackberry Passport cell phone! How do I get my money back?
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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