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I can't get the back off the phone to insert the sim card.

Customer Question
i can't get the back...
i can't get the back off the phone to insert the sim card
JA: How old is the phone?
Customer: new
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none i bought the phone 1 hour ago
JA: Anything else you want the smartphone Expert to know before I connect you?
Customer: the security screws and driver don't seem to work
Submitted: 29 days ago.Category: Smartphones
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Answered in 12 hours by:
11/20/2017
Technician: Samuel White, Tech Expert replied 28 days ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 351
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. If their are screws you probably are not meant to remove the back. Can you help me out by supplying me the make a model of the device?

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 375
375 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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