Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My iphone 2017 model has phone calls being dropped and

Customer Question
My iphone 2017 model...

My iphone 2017 model has phone calls being dropped and breaking up in my home office. This has not been a problem with all my other iphones.

Technician's Assistant: How old is the phone?

3 months old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Lasted in the last 24 hours and only in one location of my apartment.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I can't think of anything. My wifi through Verizon Fios is running OK. Problem is only with my cell phone.

Submitted: 8 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
11/17/2017
Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Smartphones
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Suhasini Velu,
 replied 8 months ago

Have you tried restarting your phone or have you tried enabling/disabling the airplane mode on your iPhone?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My iphone X says "no service" on the search bar. Like what
Hi, my iphone X says "no service" on the search bar … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I had a iPhone 6 which we transfer to my husband's atand
I had a iPhone 6 which we transfer to my husband's at(###) ###-####and then I got a new iPhone 7(###) ###-####both phones are still in my name and both phones get all info. I called Verizon as they se… read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
I want to set up my Verizon cell phone to read E-mails
I want to set up my Verizon cell phone to read E-mails without being charged to my cell phone minutes, or droids at home. The Verizon office … read more
Harry
Harry
2,169 satisfied customers
I got anew I-phone a few dats ago but I can't get wifi
I got anew I-phone a few dats ago but I can't get wifi because I can't remember my password. I am 85 years old so need help. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My verizon phone is not accepting vm all of a sudden, i have
my verizon phone is not accepting vm all of a sudden, i have been missing many voicemails-one from a doctor's office-not a pleasant experience. called Verizon for tech support but my Apple ID did not … read more
Harry
Harry
2,169 satisfied customers
I am locked out of my phone by my grandson and I have waited
I am locked out of my phone by my grandson and I have waited the 24 hours and it still will not come back on. I thought I knew my couple account but not working … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
In my office I have multiple bars of coverage yet I cannot
In my office I have multiple bars of coverage yet I cannot receive a call and can only occasionally make a call but only after 50 to 70 seconds of call set up time. I am under pressure to complete a m… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I have an iPhone 7 that went dead it won't boot up at all,
I have an iPhone 7 that went dead it won't boot up at all, no power at all. The phone has a cracked screen but no other physical damage. I've talked to apple support and tried every way to get it aliv… read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I have an iPhone 6 with Verizon. I have a business plan and
I have an iPhone 6 with Verizon. I have a business plan and last month one of my phones went significantly over on data usage. Verizon added more data and then slowed us down or throttled us after tha… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My iPhone still has been locked. Went to Apple Store & had a
my iPhone still has been locked. Went to Apple Store & had a tech change to a new password ***** couldn't be activated until 24 hrs. I tried that new password ***** can't get past "incorrect'. Now it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
The iphone 6s drops calls on my Verizon dsl service I had
The iphone 6s drops calls on my Verizon dsl service I had the phone tested by apple. in addition I hooked up my MCell new and I am still dropping calls is there portforwarding in the DSL router needed… read more
Terry Parker
Terry Parker
Diploma
29 satisfied customers
steve went to jeffs house said he was gonna stay the night.
steve went to jeffs house said he was gonna stay the night. he was with 4 other guys. I called his phone next morning he didnt answer. I text joe asked him to tell steve to call me on home phone.the w… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
An iphone 5 is being irregularly tracked. Phone is actually
An iphone 5 is being irregularly tracked. Phone is actually stationery in a home and one minute the location is unavailable; within another minute, it can be tracked within a mile radius and the next … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iPhone is not recognizing my email address, thus I am only
My iPhone is not recognizing my email address, thus I am only able to use it as a phone...not office away from home/office.… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Hi. I have a T-Mobile BlackBerry and have it connected through
Hi. I have a T-Mobile BlackBerry and have it connected through my router for data and phone coverage. My friend is visiting and he is connected to my wifi; however, he has a Verizon iPhone which seems… read more
Waitongu2
Waitongu2
Technician
Bachelor's Degree
159 satisfied customers
Hi I have an iphone and need to know how to protect my phone
Hi I have an iphone and need to know how to protect my phone from having a spyware installed onto it? I am trying to avoid my messages being read and my web history to be retrieved. My password XXXXX … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Iphone 4S is not seeing wireless networks. Under wi-fi
My Iphone 4S is not seeing wireless networks. Under wi-fi it says "not connected". I click on it and it says "choose a network" and has the rotating circle but never shows a network. I click on "other… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Suspiscion of i phone being illegally monitored/ tapped
I went into AT& T the other day on a suspicion that my phone was being monitored by my boss, they said they could not find any mobile spy application that would confirm my suspiscion, but then again a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x