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For some reason, my 5S calls go to voicemail without
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John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
John T. F.
John T. F.
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I put my fingerprint in it and now it won't allow me access
I put my fingerprint in it and now it won't allow me access - says it doesn't recognize my fingerprint and I need to enter my passcode. I entered the verif. code sent to me when I put my fingerprint i… read more
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I tried to put in a fingerprint and got that completed. Then
I tried to put in a fingerprint and got that completed. Then was asked to add a pass code twice. Now when I want to the fingerprint it says attempt failed. … read more
Joel Kalman
Joel Kalman
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staarted today I had set up the unlock to be my fingerprint it did not work today. I tried to restore the phone but its on a 15 minute timeout … read more
AnswersByEric
AnswersByEric
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It didn't read my fingerprint (which it had been reading
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Vinod Menon
Vinod Menon
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Master's Degree
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It locked up. It says my finger print isn't mine to put in
It locked up. It says my finger print isn't mine to put in my passcode but it only gives me numbers to enter the code and my passcode is in letters and numbers. … read more
Samuel White
Samuel White
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If someone forgets the security passcode of an iPhone 5s, is
If someone forgets the security passcode of an iPhone 5s, is there another way they can unlock the phone or retrieve the password? Is there a way to set the number of times the passcode can be entered… read more
Viet -MS Office Tech
Viet -MS Office Tech
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I 't remember my restrictions passcode on iPhone 5s how can
I don't remember my restrictions passcode on iPhone 5s how can I either find it or reset the restrictions passcode?… read more
Ashik
Ashik
Master's Degree
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How do I restore backup data from iCloud to a 5s? The backup
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Ashik
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I have an iPhone 4s that I can't remember the password
I have an iPhone 4s that I can't remember the password ***** unlock the phone. It is not backed up either. Is there a way to bypass this security code and back up the pictures on there to a computer?… read more
Ashik
Ashik
Master's Degree
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I misplaced my four digit passcode and am unable to update
I misplaced my four digit passcode and am unable to update my phone. What can I do to change or find my passcode?… read more
Ashik
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What will happen if I try a passcode to an iPhone 5s iOS 8.2/8.3
What will happen if I try a passcode to an iPhone 5s iOS 8.2/8.3 that has been restarted after the tenth try? It says try again after 15 minutes.....… read more
John T. F.
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I have an iPHone 5s At first the screen was magnified and
I have an iPHone 5s At first the screen was magnified and wouldn't allow me to enter my passcode properly. After several tries to enter the passcode; it disabled. Finally, I was able to shrink the scr… read more
Ashik
Ashik
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hi I have an iphone 4. I just change my password XXXXX open the
hi I have an iphone 4. I just change my password XXXXX open the phone. Now I don't remember the new one. what do I need to do to open my phone and use it?… read more
John T. F.
John T. F.
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Two Decades Field Experience
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My Iphone asks me to enter a passcode that i do not have. How
My Iphone asks me to enter a passcode that i do not have. How can I get my phone to work again? Regards Reinhard… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My phone seems to have switched to "voice command". How do
My phone seems to have switched to "voice command". How do I unlock my screen? buttons don't seem to work.… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I have had my iphone 4 for a couple of months. This morning
I have had my iphone 4 for a couple of months. This morning it is asking me to "Enter Passcode". I have never set it up for a passcode and so cannot use the phone. How do I get past this and turn off … read more
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John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

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Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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