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My blackberry is locked; I do not have a password to unlock;

Customer Question
My blackberry is locked...

My blackberry is locked; I do not have a password ***** unlock; I can only make phone calls, receive phone calls, but no emails, no text msg, no voice mails. My blackberry is a BOLD 700 or 900 purchased in 2012. HELP

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

All I know is it is a BOLD from 2012

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started yesterday, not allowing me to send nor receive emails; asked for a password.....I tried everyone I could think of, nothing worked...went thru the website, nothing wored

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

AS of today, I took out the battery to reboot; when it was back in and ready to do, the screen said- screen locked. I tried to unlock it with the button on top of the phone, then it said need password, which I do not have...at this time I can make and receive calls, but no voice mails, no text msgs, no email and I do work and need all those items, I was just on another 'text help' page...they sent me to a page to pay for the service, once I entered my information, the page went away and wanted me to sign up for a service contract. I could not get back to where I started.

Submitted: 8 months ago.Category: Smartphones
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
11/17/2017
Technician: Richard, Smartphone Specialist replied 8 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,081
Experience: Extensive Smartphone Issue Resolvement
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this the password ***** the lock screen? So you can unlock and use the screen?

Please let me know

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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