Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

IPhone 7plus. When I make a call it hangs up immediately.

IPhone 7plus. When I...

IPhone 7plus. When I make a call it hangs up immediately. Same when someone calls me. Tried several numbers and it’s the same with all numbers. Turned phone off and on and still not working. Removed SIM card and put back in and still nothing. Reset network setting and nothing. Made a call this afternoon and no problem. This started sometime after 230pm today?

Technician's Assistant: How old is the phone?

1.5 yrs about

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Worked today. Just started sometime after 230pm today. Turned phone off and then on. Reset network settings. Removed SIM card and put back in. Nothing so far has worked.

Show More
Show Less
Ask Your Own Smartphones Question
Answered in 5 minutes by:
11/16/2017
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,962
Experience: Smartphone support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Smartphones Question

Do you have AT&T?

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
Att
Customer reply replied 8 months ago
Hello?

Unfortunately, AT&T is currently experiencing outages all over the US so it is an issue with your carrier network at the moment but they are working on the issue currently and it should be fixed within a couple of hours.

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
that is the problem? It is not my phone?

Correct -- It is a network issue with AT&T.

Ask Your Own Smartphones Question
Customer reply replied 8 months ago
Thank you. I appreciate the help!

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,962
Experience: Smartphone support
Verified
Josh and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,962
21,962 Satisfied Customers
Experience: Smartphone support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Cannot make phone calls or send messages. Phone says NO SIM.
Cannot make phone calls or send messages. Phone says NO SIM … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
IPhone 5c stopped getting signal from cell tower. Tried
iPhone 5c stopped getting signal from cell tower. Tried restarting, another good sim and still not working.… read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
My iphone 6 plus is possessed, it opens apps by itself, it
my iphone 6 plus is possessed, it opens apps by itself, it sends texts by itself, it call contacts by itself, it deletes apps on its own, the screen won't respond at times. this problem started with a… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
This morning woke up to iPhone with message in screen "No
This morning woke up to iPhone with message in screen "No SIM card installed".This happened a couple of weeks ago and lasted an hour and then iPhone worked again.I have re-treated phone several times … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
I bought two new unlocked iPhone 7 plus phones at the same
I bought two new unlocked iPhone 7 plus phones at the same time. I wanted to use them on the total wireless network. I tried the sim card in one of the phones and it works but does not work in the oth… read more
Josh
Josh
Technician
Associate Degree
21,962 satisfied customers
My iPhone 4 says no service. I previously had the same sim
My iPhone 4 says no service. I previously had the same sim in my iPhone 6. However i have broke it and am forced to go back to my iPhone 4 until my update is here. I cleaned the sim and reset the phon… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
We have booked a trip to German in in July. We have a
We have booked a trip to German in in July. We have a Consumer Cellular card in our i-phone 6's. How can we use out i-Phones in Germany? Henry Heinold***@******.***… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I would like to know from which generation iPhones come
I would like to know from which generation iPhones come unlocked even if i buy it from a carrier. And does it come unlocked out of the box? Please give the most info you know about this subject. I am … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iphone 6 won't make calls! It goes to dial as normal
My iphone 6 won't make calls! It goes to dial as normal but no ringing just an apparent connection as the timer thing starts like normal on a call but am not connected to anyone. Tried with a range of… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MY 5C HAS 'NO SERVICE' IN AREAS WHERE OTHER IPHONE USERS
MY 5C HAS 'NO SERVICE' IN AREAS WHERE OTHER IPHONE USERS ATT HAVE SERVICE WHAT DO I DO TO GET SERVICE ???… read more
Kriptokrit
Kriptokrit
Smartphone Tech.
176 satisfied customers
My iPhone 6 sends all calls to voicemail after activation
I just activated my iphone 6 and all calls are going into voicemail. I've checked & I don't have privacy activated… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
when I try to call out - no response - after few seconds get
when I try to call out - no response - after few seconds get a beep beep beep - will not ring for incoming calls - not in sleep mode sometimes incoming goes to voicemail - cannot receive incoming caal… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
my iphone 4s cant make or receive call and cant get text messages.....but
my iphone 4s cant make or receive call and cant get text messages.....but i can go on the internet and use my apps....what can i do to receive and make calls… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I dropped my iPhone 3GS, it says no SIM card installed, cant
I dropped my iPhone 3GS, it says no SIM card installed, can't call or text, but my apps work. How do I check to see if the sim card has been jogged loose?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Just the same as http://www.justanswer.com/smartphones/76dst-callers-iphone-receive-eng
Just the same as http://www.justanswer.com/smartphones/76dst-callers-iphone-receive-engaged-tone-time.html except that, when I changed the SIM, nothing is solved.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
My husband and son cannot call me and have my phone ring.
My husband and son cannot call me and have my phone ring. Their phones want to go to facetime. I have turned off face time and so have they. We did not have this problem initially (my phone and my hus… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Hello, I unlocked my Iphone to use on my international travel.
Hello, I unlocked my Iphone to use on my international travel. According to the CPR tech its unlocked. I am overseas now and trying to insert a local microsim and phone is not allowing me to set it up… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I bought a iphone 3 of ebay already jailbroken i tried to
i bought a iphone 3 of ebay already jailbroken i tried to update i tunes and wiped everthing can you tell me how to get it all back ?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x