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Trying locate lost iPhone. IPhone 6 Plus. Lost about 2hrs.

Customer Question
Trying locate lost iPhone. ...

Trying locate lost iPhone.

Technician's Assistant: What's the make/model of your device? How old is it?

IPhone 6 Plus.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Lost about 2hrs. Called apple, and a couple things online. None will give me an exact location.

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

Someone got it cuz they keep declining my calls

Submitted: 8 months ago.Category: Smartphones
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Answered in 5 minutes by:
11/15/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,939
Experience: Smartphone support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

Click here: https://www.icloud.com/#find

Sign into your Apple ID account

It will bring up the current location or the last known location -- On that same screen, you can lock the phone or erase it, etc.

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Customer reply replied 8 months ago
K
Technician: Josh, Technician replied 8 months ago

Click here: https://www.icloud.com/#find

Sign into your Apple ID account

It will bring up the current location or the last known location -- On that same screen, you can lock the phone or erase it, etc.

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Customer reply replied 8 months ago
Tried that didn't work
Technician: Josh, Technician replied 8 months ago
What exactly didn’t work?
Ask Your Own Smartphones Question
Customer reply replied 8 months ago
It's not on my acct so we can't find it
Customer reply replied 8 months ago
It's under metro pcs. I have all info except serial #.
Technician: Josh, Technician replied 8 months ago
If it is not showing up on your account then someone has factory
reset it and you cannot locate it using the iCloud option.
Ask Your Own Smartphones Question
Customer reply replied 8 months ago
It rings when I call it an they decline the call after 2 rings
Customer reply replied 8 months ago
He jus lost it like 2hrs ago
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