Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones
This answer was rated:

I recently got an iphone x and my whatsapp voice calls are

Hi I recently got an iphone...
Hi
I recently got an iphone x and my whatsapp voice calls are failing.(not going through) All other calls are working.
I have deleted and reinstalled the app.Cleared cache and all data .Restarted phone several times but the problem persists.
can you please suggest a solution
Thanks.
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 35 minutes by:
11/14/2017
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 157
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether your iPhone X is connected to the mobile data or WiFi?

Ask Your Own Smartphones Question
Customer reply replied 29 days ago
i have tried both wifi and mobile data nothing works

Are you able to make a normal phone call without any issue?

Ask Your Own Smartphones Question
Customer reply replied 29 days ago
you didnt even read my question .Yes i can make all calls. Earphone and microphone are working with al apps.
Thanks
Customer reply replied 29 days ago
the problem is only with whatsapp voice calls failing!

I got it, Swipe down the Control Centre from the Home Screen and put your iPhone on Airplane Mode and wait for few seconds then turn it off. You can also do this by going to Settings, where Airplane Mode is the very first option. This is one of the efficient ways to fix the issue. If that didn't help, try to check the date and time. Sometime your phone time should be properly sync with the internet time so Go to Settings → tap on General → select Date & Time. Now, turn off Set Automatically. Finally, select your home town manually and you might fix the problem. Check if that helps.

Ask Your Own Smartphones Question
Customer reply replied 29 days ago
Tried both still the same issue.Everything else works.

I understand, in this case we can try with network reset on the phone. Do not worry network reset will not cause you data loss.

  1. From the Home Screen find and select Settings.
  2. In the next step find and select General.
  3. Open the Reset options and choose Reset Network Settings.
  4. In order to confirm the whole operation choose Reset Network Settings
  5. Now to the iPhone is restoring the network settings to the factory state

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Smartphones Question
Customer reply replied 29 days ago
No help still the same.Its a brand new iphone x everything else works.

At this point, I would suggest contacting the developers of the app. They should be able to provide you with the best options to make this work for you. But in any case, I’m sure the developers of WhatsApp will be able to help you fix this in no time. Here’s a couple of steps how you can reach the developers if you are on an iOS device:

1.Open the App Store.
2.Search for the app or find it in Purchased.
3.Tap the app.
4.Tap Reviews.
5.Under App Store Customer Reviews, tap App Support.

Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 157
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified
Karthik Nagarajan and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Ask Karthik Nagarajan Your Own Question
Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: Smartphones
Satisfied Customers: 157
157 Satisfied Customers
Experience: Senior Engineer at CSS Corp Pvt Ltd

Karthik Nagarajan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

52 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
My phone screen. Locked up and is very fuzzy. 7 plus with
My phone screen. Locked up and is very fuzzy JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: 7 plus with the latest update JA: How long has this been going on with y… read more
Mike Taylor
Mike Taylor
40 satisfied customers
I cannot receive mail. Earthlink. Phone. It tells me that my
it tells me that my password ***** ***** but I haven't changed it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
After installing iOS 11.1.03 in my iPhone I had the problem
After installing iOS 11.1.03 in my iPhone I had the problem of being kicked out to Home Page every time I tried to open an application. I went to the setting and made reset of my iPhone to get red of … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have a problem with my phone account and my daughter's
yes good day I have a problem with my phone account and my daughter's phone … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I need to know how to add a phone(7705192920) to Find My
I need to know how to add a phone(7705192920) to Find My IPhonetks … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
426 satisfied customers
What apps can I use to get the floor plan of my apartment
What apps can I use to get the floor plan of my apartment easily? I was looking for something that just by filming or taking pics of the apartment it would generate to me the floor plan and the square… read more
Harry
Harry
131 satisfied customers
I have iPhone X. Had app spy calc on my iPhone 6. It's not
I have iPhone X. Had app spy calc on my iPhone 6. It's not compatible with x. When I downloaded spy calc + the photos didn't transfer from spy calc to spy calc +. I can't retrieve what was saved in sp… read more
Samuel White
Samuel White
Owner and Expert Tech
208 satisfied customers
I played with my iPhone 6plus and accidentally I set my
Hi my name is***** played with my iPhone 6plus and accidentally I set my iPhone lost but my iPhone not lost please fix it for me… read more
Samuel White
Samuel White
Owner and Expert Tech
208 satisfied customers
My iphone 6 dies on its own. It would normally prompt me
My iphone 6 dies on its own.It would normally prompt me that my battery is at 20% or 10% which is no longer the case.It would show that my battery is at 100% then it would suddenly shut down.What can … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have two K quard dvrs that when I udated my IPhone 7 it
I have two K quard dvrs that when I udated my IPhone 7 it will not open up any more, Is their a work around or update. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Want to remove email account from my iPhone and lpad. Want
Hello want to remove email account from my iPhone and lpad … read more
Samuel White
Samuel White
Owner and Expert Tech
208 satisfied customers
Cannot get it to work with iphone. Good question--how do you
I mad sure the speakers were on the internet. now it just flashes blue … read more
Harry
Harry
131 satisfied customers
How do I reset my iPhone access code? Don't know. Saw no
How do I reset my iPhone access code? JA: When did you last change your password ***** Apple ID? Customer: Don't know JA: Did you try resetting through Apple's online account reset tool? Customer: Saw… read more
Cris
Cris
58 satisfied customers
Error 404. Internet shuts down. Says it is connected. I have
Error 404. Internet shuts down. Says it is connected. I have a Samsung s7 edge … read more
Harry
Harry
131 satisfied customers
INEED TO UNLUCK MY 2 OF THEM. 1. A1533. IMEI NB IS
I WANT TO THOSE UNLUCK AMD MAKE SURE THEY WILL WORK AT EUROPE / POLAND… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
My iPhone 6 ,fully charged this morning, however my alarm
my iPhone 6 ,fully charged this morning, however my alarm did not go off, and the clock app is blank. This is not the main problem. All day the phone has powered off, every 2 minutes or so (tiny white… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I'm trying to access my smart phone's Play Store. I've
I'm trying to access my smart phone's Play Store. I've forgotten my password. Can you help me? Phone(###) ###-####… read more
Samuel White
Samuel White
Owner and Expert Tech
208 satisfied customers
I have iphone6. Phone won't ring or make sounds. I set on
I have iphone6. Phone won't ring or make sounds. I set on announce calls. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x