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I have SE i Phone. The google icon has disappeared. It is in…

Customer Question
I have SE i...

I have SE i Phone. The google icon has disappeared. It is in my settings. When I go to the APP store I see the little cloud pointing down but can not get any response.

Technician's Assistant: What's the make/model of your device? How old is it?

I-phone SE and I have had it a few months.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A little less than a week. I have checked settings and see Gogglr Chrome. I have tried to reload from the App Store and oc course I have turned off and restarted my phone

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

My grandsons play on my phone

Submitted: 8 months ago.Category: Smartphones
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Answered in 1 minute by:
11/14/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,953
Experience: Smartphone support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

Open your iPhone

Swipe to the right

On the search box at the top, type in Google

Do you see the icon appear?

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Customer reply replied 8 months ago
NO
Technician: Josh, Technician replied 8 months ago

You mentioned seeing the cloud icon with the arrow pointing down -- Did you tap on the cloud icon?

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Customer reply replied 8 months ago
I did and nothing happens
Technician: Josh, Technician replied 8 months ago

Try searching for Chrome

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Customer reply replied 8 months ago
I did that too :(
Technician: Josh, Technician replied 8 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

Try to download it now

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Customer reply replied 8 months ago
The App Store just does not respond. I tried another icon that has been updated and went right to its site
Technician: Josh, Technician replied 8 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

Try to download it now

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Customer reply replied 8 months ago
I did that too but will try again.
Technician: Josh, Technician replied 8 months ago

Let me know

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Customer reply replied 8 months ago
I did it. Went to App Store. Found Google Chrome. Saw the OPEN pushed and it still seems frozen. Frustrating!
Technician: Josh, Technician replied 8 months ago
If you see the word “OPEN” now then it’s on your phone somewhere. Have you swiped left on your home screen to find it? Or checked in all folders?
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Customer reply replied 8 months ago
I did and it shows eight icons that are on my screen and then it says to search. Siri, App Store and Maps. I went to App Store AGAIN and nothing, I went to Siri and that said install, which sent me to the App Store and again OPEN which does not happen.
Technician: Josh, Technician replied 8 months ago
Swipe to the left (not the right) on your home screen
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Customer reply replied 8 months ago
Nothing hiding there except an Apple Watch icon that I don't have
Technician: Josh, Technician replied 8 months ago
Did you keep swiping to the left? Did you check any folders that you created? If it shows OPEN then it’s on your phone somewhere
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Customer reply replied 8 months ago
Where do I find folders
Technician: Josh, Technician replied 8 months ago
You would see the folders if you created them. Go into Settings then General then Reset — Reset all Settings then Reset Home screen layout. Restart your phone and try again
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Customer reply replied 8 months ago
I found folders It say "0" items 44.1 GB
Technician: Josh, Technician replied 8 months ago
Please view my last reply
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Customer reply replied 8 months ago
Resetting now
Technician: Josh, Technician replied 8 months ago

Thank you

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Customer reply replied 8 months ago
Now I can not do anything. I think I need to go to the Apple Store.
Technician: Josh, Technician replied 8 months ago

I am not sure what you mean by "Now I can not do anything"

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