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Did a factory reset on my samsung s7 edge...now i cannot get…

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did a factory reset on...
did a factory reset on my samsung s7 edge...now i cannot get past the google account verify step....it asks for my account and password ***** give it AND IT SAYS TO WAIT 24 HOURS ...BUT I HAVE WAITED FOR 2 DAYS AND STILL GET THE same answer.....can you help???
Submitted: 8 months ago.Category: Smartphones
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Answered in 51 minutes by:
11/12/2017
Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,939
Experience: Smartphone support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 8 months ago

Did you make sure to wait 24 hours without trying to access the phone at all?

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Customer reply replied 8 months ago
waited but did not power off the phone....
Technician: Josh, Technician replied 8 months ago

Power off the phone and power it back on

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