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My grangdauthers s7 edge was locked up att store reset

Customer Question
My grangdauthers s7 edge...

My grangdauthers s7 edge was locked up att store reset phone . she doesnot know mher google password ***** reload . she is autisic can you help me

Technician's Assistant: When did you last reset your username and password?

The phone was reset at the att strore yesterday

Technician's Assistant: Have you installed any updates recently?

I dont think so she doesnt understand some of these things

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

We tried useing my google account info at att and at my house this morning

Submitted: 8 months ago.Category: Smartphones
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Answered in 3 hours by:
11/12/2017
Technician: Samuel White, Tech Expert replied 8 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. Are you guys at the screen to enter the information? (google username and password)

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