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I have a IPhone 6S and it wouldn't charge. Changed cables…

Customer Question
I have a IPhone...

I have a IPhone 6S and it wouldn't charge. Changed cables and I get a prompt saying accessory will not work

Technician's Assistant: What's the make/model of your device? How old is it?

IPo

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Iphone 6S , 4months old

Submitted: 8 months ago.Category: Smartphones
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Customer reply replied 8 months ago
Just now - tried shutting down and it works for a few seconds then I get the promp and charging stops
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
Haven't heard anything back. I was able to trace it to a bad plug that goes into the power outlet.
I would like a refund.
Answered in 13 hours by:
11/11/2017
Technician: Samuel White, Tech Expert replied 8 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. Does your phone have any charge currently?

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