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Can I do a full reset of ph to clear his icloud acc and all…

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Can I do a full...
Can I do a full reset of ph to clear his icloud acc and all that follows that he has created on my iph7
Submitted: 7 months ago.Category: Smartphones
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Answered in 4 minutes by:
11/9/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,838
Experience: Smartphone support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 7 months ago

Even if you perform a factory reset, it will still ask for the previous owner's account information after the reset.

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Customer reply replied 7 months ago
how do I clear his email n icloud from my ph.
I'm having troble adding a n other trusted ph number
Technician: Josh, Technician replied 7 months ago

Are you able to speak with that person?

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Customer reply replied 7 months ago
Not sure I can make calls on my smart tv
Technician: Josh, Technician replied 7 months ago

Did you register the phone to your account?

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Customer reply replied 7 months ago
No I think his phone number comes up as a trusted device
Customer reply replied 7 months ago
He's super mad at me and won't talk to me completly
Technician: Josh, Technician replied 7 months ago

Unfortunately, you will need him to get around this security feature.

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Customer reply replied 7 months ago
Ist there away to add anouther trusted device
Technician: Josh, Technician replied 7 months ago

Not without access to his account.

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Customer reply replied 7 months ago
U don't no how to hack in ?
Technician: Josh, Technician replied 7 months ago

Are you asking for someone to perform an illegal task?

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Customer reply replied 7 months ago
No the ph is mine I have proof of purchase the the telsta store that I bought from
Technician: Josh, Technician replied 7 months ago

Yes, I understand but I cannot "hack" into your phone to remove someone elses account.

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Customer reply replied 7 months ago
Then how as the owner of the device . Do I remove and clear the phone 4 me to sign in with my acc
Technician: Josh, Technician replied 7 months ago

You will need to have the person who put their information into your phone sign out of their account.

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Customer reply replied 7 months ago
Is there a way that I can sign him out .as I can't even get him to speak a word to me atm
Technician: Josh, Technician replied 7 months ago

If it is registered to his account then no.

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Customer reply replied 7 months ago
U think my local apple store might have an answer?
Technician: Josh, Technician replied 7 months ago

Their answer will be the same. Nobody can bypass the security feature from Apple.

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Customer reply replied 7 months ago
Ok thanks
Technician: Josh, Technician replied 7 months ago

You're welcome

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Technician: Josh, Technician replied 7 months ago

If you have anymore questions, please let me know.

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Customer reply replied 7 months ago
Sure as cheers
Customer reply replied 7 months ago
I've signed in to itunes&app store??? But he is in icloud.
Technician: Samuel White, Tech Expert replied 7 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 487
Experience: Verizon Tech Manager multi-unit
Verified

Do you have the Icloud information?

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Customer reply replied 7 months ago
I've found out his icloud passcode but still an account lock is present and I can't recover it from his trusted device ph number.
Can I add or update the trusted device/ph number
Technician: Samuel White, Tech Expert replied 7 months ago

Unfortunately you can not update that without access to the account and access to the phone.

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Customer reply replied 7 months ago
How to add anouther trusted number when apple id is locked
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