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Somehow my Balckberry Priv got into emergency mode and said…

Customer Question
Hi. Somehow my Balckberry...

Hi. Somehow my Balckberry Priv got into emergency mode and said I have 10 password ***** I already used up 7 without even understanding how it possibly got uinto this mode what kind if password it needs. It said that after 3 unsuccessful attempts my data will be wiped out and my phone will reset.

Technician's Assistant: How old is the phone?

I have lots of data on this blackberry. 9 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since yesterday morning so 24 hours

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

I guess that's it

Submitted: 10 months ago.Category: Smartphones
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 minutes by:
9/29/2017
Technician: Kris8472,
 replied 10 months ago
Kris8472
Category: Smartphones
Satisfied Customers: 4,548
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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