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My iPhone OU logo shows a black spot in the middle of the…

Customer Question
My iPhone OU logo...

My iPhone OU logo shows a black spot in the middle of the icon and when pressed will not open up into my account. please advise. Richard Britton

Technician's Assistant: Have you contacted anyone about your account?

First contact of any kind

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The problem seems to be on the phone rather than the computer

Submitted: 10 months ago.Category: Smartphones
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Answered in 5 minutes by:
9/28/2017
Technician: Kris8472,
 replied 10 months ago
Kris8472
Category: Smartphones
Satisfied Customers: 4,548
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
since yesterday
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 22,260
Experience: Smartphone support
Verified

Hi Richard,

Which model iPhone do you have?

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Customer reply replied 10 months ago
This looks like a rip off method to generate offer ups income stream. if I can't get this problem fixed as a courtesy I am not interested in using offer up. $39 dollars to repair problems on iPhones and internet via text is "Stone Age" . . . RELEASE ME!!!
Technician: Josh, Technician replied 10 months ago

This is a paid service; not a free service.

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