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My wife has my iPhone 6s in a reloop how do I get my phone…

Customer Question
My wife has my iPhone...
My wife has my iPhone 6s in a reloop how do I get my phone back to normal
Submitted: 10 months ago.Category: Smartphones
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Answered in 1 minute by:
9/27/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 22,264
Experience: Smartphone support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

Do you still have the issue after the restart?

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Technician: Josh, Technician replied 10 months ago

Have you tried a factory reset?

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Customer reply replied 10 months ago
I’m trying to avoid that til I can get my data off of here no sense in getting the x
Technician: Josh, Technician replied 10 months ago

Are you unable to use the phone at all?

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Customer reply replied 10 months ago
I can use it everything works except changing my google logging into find my phone and Siri has been imbedded also so she’s no use
Technician: Josh, Technician replied 10 months ago

Are you unable to back up the phone?

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Customer reply replied 10 months ago
No iTunes has an error and regular backup don’t work
Customer reply replied 10 months ago
I bought drfone to transfer data
Customer reply replied 10 months ago
When I get a new phone
Technician: Josh, Technician replied 10 months ago

Unfortunately, the next step would be a factory reset.

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Customer reply replied 10 months ago
Ok ty
Technician: Josh, Technician replied 10 months ago

You're welcome! I apologize that I had to deliver the bad news but I appreciate your patience and understanding.

Please use the star rating at the top to rate our session as 5 stars and press Submit so that I am credited with helping you.

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Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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