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My wife has my iPhone 6s in a reloop how do I get my phone…

Customer Question
My wife has my iPhone...
My wife has my iPhone 6s in a reloop how do I get my phone back to normal
Submitted: 7 months ago.Category: Smartphones
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Answered in 1 minute by:
9/27/2017
Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,817
Experience: Smartphone support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 7 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

Do you still have the issue after the restart?

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Technician: Josh, Technician replied 7 months ago

Have you tried a factory reset?

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Customer reply replied 7 months ago
I’m trying to avoid that til I can get my data off of here no sense in getting the x
Technician: Josh, Technician replied 7 months ago

Are you unable to use the phone at all?

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Customer reply replied 7 months ago
I can use it everything works except changing my google logging into find my phone and Siri has been imbedded also so she’s no use
Technician: Josh, Technician replied 7 months ago

Are you unable to back up the phone?

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Customer reply replied 7 months ago
No iTunes has an error and regular backup don’t work
Customer reply replied 7 months ago
I bought drfone to transfer data
Customer reply replied 7 months ago
When I get a new phone
Technician: Josh, Technician replied 7 months ago

Unfortunately, the next step would be a factory reset.

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Customer reply replied 7 months ago
Ok ty
Technician: Josh, Technician replied 7 months ago

You're welcome! I apologize that I had to deliver the bad news but I appreciate your patience and understanding.

Please use the star rating at the top to rate our session as 5 stars and press Submit so that I am credited with helping you.

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Technician: Josh, Technician replied 7 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Josh
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,817
21,817 Satisfied Customers
Experience: Smartphone support

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