Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

All incoming calls go to voice mail and phone doesn't ring.

Customer Question
All incoming calls go...

All incoming calls go to voice mail and phone doesn't ring

Technician's Assistant: How old is the phone?

About 2 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Last 3 days

Submitted: 10 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 7 minutes by:
9/27/2017
Technician: Louie, Technician replied 10 months ago
Louie
Louie, Technician
Category: Smartphones
Satisfied Customers: 13,501
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the phone.
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
6s. About 3 weeks. I have a friend who calls and his call
I have a friend who calls and his call going into voice mail without ringing. All other phone calls ring. Is this call being blocked and how do I fix it.… read more
Samuel White
Samuel White
Owner and Expert Tech
275 satisfied customers
Lost phone, this message.is from wife's phone. A problem is
Lost phone, this message.is from wife's phone. A problem is when calling my phone it automatically goes to voice mail- cannot ring the phone to find it. No reason for the phone to go to voice mail … read more
Harry
Harry
2,182 satisfied customers
My phone is not ringing - all the calls are going directly
My phone is not ringing - all the calls are going directly to voice mail … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I did an apple update yesterday and now my phone doesn't
I did an apple update yesterday and now my phone doesn't have an audible ring. It does vibrate … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
How can I prevent a blocked caller from going onto my
How can I prevent a blocked caller from going onto my iPhone7+ voice mail. The call is blocked so it doesn't ring but the caller is automatically given my voicemail to leave a message. AT&T is my prov… read more
Samuel White
Samuel White
Owner and Expert Tech
275 satisfied customers
Not my TV...I'm wondering how I go about getting a password
Not my TV...I'm wondering how I go about getting a password ***** my phone. I've had the phone for a year, but just starting to use. I'm told it's 'out of style' and maybe I should have a new one. I'm… read more
Samuel White
Samuel White
Owner and Expert Tech
275 satisfied customers
All of a sudden the other day i realized that incoming calls
hi all of a sudden the other day i realized that incoming calls are not ringing. its not muted, there are a lot of other sounds i am getting....notifies me of mail and other stuff. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an Apple 6s and my incoming calls automatically go into
I have an Apple 6s and my incoming calls automatically go into voice mail...a caller has to repeatedly call me for my phone to ring?… read more
Steve
Steve
Chief Engineer
9 satisfied customers
my iphone 5 doesnt ring...all incoming calls just go right
my iphone 5 doesn't ring...all incoming calls just go right to voicemail. How do I fix this. At first incoming calls would sometimes ring and sometimes not. Thanks in advance.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I have a US telephone number and am set up with a US-Canada
I have a US telephone number and am set up with a US-Canada plan. I returned to Canada and now my phone goes to voice mail. I just want it to ring as it always did. How do I reset it?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Why do most (not all) of my incoming calls go straight to voice
Why do most (not all) of my incoming calls go straight to voice mail? I haven't changed any settings, it has just started happening… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have an Apple I-Phone 3 and I cannot retrieve my voice messages.
I have an Apple I-Phone 3 and I cannot retrieve my voice messages. I might be able to retrieve if I knew how to set up a pass-code. At the top of the voice-mail page a message appears "Mail Not Availa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Samsung Epic and as of a week ago I am unable to use
I have a Samsung Epic and as of a week ago I am unable to use my phone to remotely retrieve voice mail from my office voice mail system. No problem for the last 21 months until one week ago. My local … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I just bought my iphone 4s yesterday from US Cellular. I had
I just bought my iphone 4s yesterday from US Cellular. I had some freeze ups happen with voice mail screen, and today used support which suggested continuous home button and on/off button for 15 secon… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
How can a smartphone owner retain the phone number they were
How can a smartphone owner retain the phone number they were assigned by their network service carrier when they disconnect from that carrier and do not subscribe to any other network service, i.e. us… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
if i block someone on my blackberry curve 9380 will i know
if i block someone on my blackberry curve 9380 will i know if they have tried to call me and can they leave me a voice mail… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a newer version of a Blackberry Bold. When I leave
I have a newer version of a Blackberry Bold. When I leave the phone powered up, and connect it to the 120V recharger, the display shows an "analog clock", but any incoming calls go right to voice mail… read more
Waitongu2
Waitongu2
Technician
Bachelor's Degree
159 satisfied customers
My I phone that I have had approx 2 years suddenly stopped
My I phone that I have had approx 2 years suddenly stopped ringing. I had been recieving calls with no problem and then suddenly I was missing calles and getting voice mails only. I have done all the … read more
Eng. Andres
Eng. Andres
Bachelor\u0027s Degree
911 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x