Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I forgot password to Icloud. Iphone8. I kept trying to put…

Customer Question
I forgot password *****...

I forgot password ***** Icloud

Technician's Assistant: What's the make/model of your device? How old is it?

Iphone8

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I kept trying to put password ***** Icloud to retrieve my contacts and my photos that is backed up in ICloud

Submitted: 10 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 36 minutes by:
9/23/2017
Technician: GeekGal, Electronics Support Tech replied 10 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: Smartphones
Satisfied Customers: 1,829
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Your Apple id and password ***** used for all Apple products including iTunes, and iCloud. Your ID is usually an email address. Please go to https://appleid.apple.com. Click on FORGOT APPLE ID OR PASSWORD. Enter your email address and then type in the letters that you see in the CAPTCHA box. Click on CONTINUE and then follow the instructions on the screen to reset your password. choose to either have instructions sent to you via email, or choose "answer security questions" whichever you prefer. This should allow you to regain access to your account.

If that doesn't work for you, you can also call 1-***-***-****. If you can provide enough personal info (including full name on account, billing address, and possibly billing info) they can help you with regaining access to your account.

Please give this a try and let me know the results. If this resolves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! You can give your rating by selecting the stars located on the top right of the question page and then clicking on submit. Hopefully, I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. If you have any other questions or if you need more help, just let me know. I also invite you to contact me directly with any future support needs at http://bit.ly/2nG6XLy and ask for GeekGal. Thank you!

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask GeekGal Your Own Question
GeekGal
GeekGal
GeekGal, Electronics Support Tech
Category: Smartphones
Satisfied Customers: 1,829
1,829 Satisfied Customers
Experience: MIS degree and 15+ years experience supporting electronics of all kinds

GeekGal is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My phone is sisabled how can I open it. It's am iphone8. 3
Am on vacation and don't have access to a desktop only my iPad… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I lost all my photos and all my phone directory and my phone
I lost all my photos and all my phone directory and my phone has begun to look up! … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I want a password for my I phone so that I may download free
I want a password ***** my I phone so that I may download free music and games. But they try and send it on my phone but how can I retrieve it if I don't know my password. My phone number is(###) ###-… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Have new IPhone 8. attempted to transfer photos and contacts
Have new IPhone 8. attempted to transfer photos and contacts from iphone5. got the contacts and photos on iphone8. but email is gone, messages are from 2014. reset everything didn't help and now apple… read more
Harry
Harry
2,172 satisfied customers
My phone is not working. I am trying to obtain icloud info.
Hello my phone is not working. I am trying to obtain icloud info. forgot password ***** trusted number. my new phone number is(###) ###-#### the keep asking for number that ends in 27. dont remember t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I'm trying to download my photos from icloud to my updated
I'm trying to download my photos from icloud to my updated phone. … read more
Samuel White
Samuel White
Owner and Expert Tech
271 satisfied customers
I have forgotten my password for Icloud account. How do I
i have forgotten my password ***** Icloud account. How do I reset it? I am getting anew iphone and dont want to lose the contacts & photos saved in this icloud account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I upgraded my iPhone and now I cannot get into it because I
I upgraded my iPhone and now I cannot get into it because I forgot my Icloud password ***** it said to have icloud on and it would send me a security code. I have been trying to do this or 5 hours. HE… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My iPhone 6 died yesterday.I have a new phone. Is there
My iPhone 6 died yesterday.I have a new phone. Is there anyway I can retrieve data such as my contact list from my old phone? I currently have an iPhone 6 on the Sprint network.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPhone 4s that I can't remember the password
I have an iPhone 4s that I can't remember the password ***** unlock the phone. It is not backed up either. Is there a way to bypass this security code and back up the pictures on there to a computer?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Ashik, I have backed up my iPhone to iCloud. However, when I
Hi Ashik, I have backed up my iPhone to iCloud. However, when I sign into iCloud on my PC (Window 7 if this matters) it only show contacts and notes from 2014 and I can't see any photos. I'd appreciat… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
Hi, I am using my partner's old work mobile, apple id is
Hi, I am using my partner's old work mobile, apple id is in his name. In the process of transferring photos from mobile to computer I have lost all my data incl contacts and photos. I now have my husb… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I had some pictures on my phone in photos, I put some in a
I had some pictures on my phone in photos, I put some in a file and once they were in the file I deleted them. I;ve been told they will be in my icloud and I will be able to retrieve them back to phot… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Have an iphone that daughter forgot password XXXXX locked out
Have an iphone that daughter forgot password XXXXX locked out was never synced with computer need to get it unlocked… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my pictures from my photo stream on my apple iPhone 4 were
my pictures from my photo stream on my apple iPhone 4 were deleted by accident,can I retrieve them.… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
hi - i lost all my contacts, videos, photos emails on my iphone
hi - i lost all my contacts, videos, photos emails on my iphone 4S when i restored it on itunes. how can i retrieve all… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
I was trying to retrieve a couple of photos taken on my husbands
I was trying to retrieve a couple of photos taken on my husband's IPhone on my laptop and I inadvertently (through ITunes) have replaced all the data from my IPhone on to his!! Disaster! Is there any … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
Using icloud you can retrieve photos from your camera roll
Using icloud you can retrieve photos from your camera roll from the past 30 days that have not been backed up. Is there ANY way the last 50-60 days of photos can be retrieved? Just to explain - my iph… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x