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I have a bit of an emergency. My iPhone is stuck on the

Hi I have a...

Hi I have a bit of an emergency. My iPhone is stuck on the keypad, it won't shut off, it's frozen. I am waiting for a call from the hospital concerning my mom. can you help me?

Technician's Assistant: What's the make/model of your device? How old is it?

IPhone 6s around 2 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just happened now. I can't turn the phone off. I tried pushing all buttons, just frozen. Is there a way to take the back off and take

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Answered in 5 minutes by:
9/20/2017
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,526
Experience: Smartphone support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

After the restart, do you still have the issue?

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Customer reply replied 5 months ago
Thank you, ***** ***** you might be texting me but the phone is frozen and I can't see texts. I have a second work Iphone if that helps different #

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

After the restart, do you still have the issue?

Ask Your Own Smartphones Question
Customer reply replied 5 months ago
Are you there?
Customer reply replied 5 months ago
Is powering back up. hold on. :)

Sure; take your time.

Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,526
Experience: Smartphone support
Verified
Josh and 87 other Smartphones Specialists are ready to help you
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Customer reply replied 5 months ago
It worked, thank you so much. Thank you thank you and thank you.
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Josh
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,526
21,526 Satisfied Customers
Experience: Smartphone support

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