How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38332
Experience:  Extensive Smartphone Issue Resolvement
Type Your Smartphones Question Here...
Richard is online now
A new question is answered every 9 seconds

My iphone6 will not send or receive calls?? I Phone 6 Pus

This answer was rated:

My iphone6 will not send or receive calls??
JA: What's the make/model of your device? How old is it?
Customer: I Phone 6 Pus bought 4 years old?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 3days
JA: Anything else you want the smartphone Expert to know before I connect you?
Customer: Nope

Hi there and welcome

Can you on the phone hold the home and power buttons until you see the apple logo then release.

Let the phone restart and tell me if it then functions correctly.

Let me know the results please

Customer: replied 29 days ago.
It worked. Thank you

your most welcome!

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard and other Smartphones Specialists are ready to help you