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I went to use the Touch ID to buy some credits for an app…

I went to use the...
I went to use the Touch ID to buy some credits for an app and received an error message saying to contact you.
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Customer reply replied 10 months ago
The error message said your purchase could not be completed contact the URL given for support
Answered in 6 hours by:
9/16/2017
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,964
Experience: Smartphone support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Usually, this error means that you need to update your payment information in your account.

  1. Tap Settings > [your name] > Payment & Shipping. You might need to enter your Apple ID password.
  2. Select your current payment method.
  3. Enter your new payment information.
Ask Your Own Smartphones Question

Usually, this error means that you need to update your payment information in your account.

  1. Tap Settings > [your name] > Payment & Shipping. You might need to enter your Apple ID password.
  2. Select your current payment method.
  3. Enter your new payment information.
Ask Your Own Smartphones Question
Customer reply replied 10 months ago
It still is not working

Go into Settings then your name then Sign out

Sign back in

Restart your phone and try again

Ask Your Own Smartphones Question
Customer reply replied 10 months ago
Ok that seemed to work

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 21,964
Experience: Smartphone support
Verified
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Category: Smartphones
Satisfied Customers: 21,964
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