Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I can't buy ma'am a by freenzo app always failed when I'm to…

Customer Question
Good day I can't...

Good day I can't buy ma'am a bundle by freenzo app always failed when I'm to buy..what should I do? Thank you

Technician's Assistant: What's the make/model of your device? How old is it?

It's IPhone 5s,8 month

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

3 days

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

None sir

Submitted: 11 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 4 hours by:
9/11/2017
Technician: Richard, Smartphone Specialist replied 11 months ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,537
Experience: Extensive Smartphone Issue Resolvement
Verified

Hi there and welcome

Can you please hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let the phone restart and when it has, tell me if you can then purchase the app please

Thank you

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Extensive Smartphone Issue Resolvement

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I have a (new to me) Iphone 5s I have a lap top that is
I have a (new to me) Iphone 5s I have a lap top that is windows 8 I also have a tower that is an Old XP when I go to download pictures to both devices I get a mesages Of "There are no Files or Folders… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I have the VenomFPV pro and I can not connect the drone with
I have the VenomFPV pro and I can not connect the drone with my Iphone … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have an older iphone, 5S and suddenly my Gmail won't send
Hi, I have an older iphone, 5S and suddenly my Gmail won't send from the phone.Not sure how long this has been happening. It does receive. Gmail works perfectly on my MacBook Pro. Thoughts? … read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
47,537 satisfied customers
Can't download any apps on my brand new iphones. Was
Can't download any apps on my brand new iphones. Was wondering why I can't ? … read more
Samuel White
Samuel White
Owner and Expert Tech
275 satisfied customers
I don't have a computer ma'am I am trying to get back on my
I don't have a computer ma'am I am trying to get back on my Facebook with my phone … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Iphone 5s, IOS 10.3.2 when i try to buy at app store, iphone
iphone 5s, IOS 10.3.2when i try to buy at app store , iphone keeps showing me to login as***@******.*** for apple id. my id is***@******.***. how do i remove OR CHANGE***@******.*** id?… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
47,537 satisfied customers
I have an Se iPhone with 16 Gb. I have memory issues, not
I have an Se iPhone with 16 Gb. I have memory issues , not enough. I purchased a mophie memory( and battery pack) with 16 Gb more. So far I only use it for photos. Is it possible to store an app and t… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I wish to change my phone. I am happy with my iPhone 5S but
I wish to change my phone. I am happy with my iPhone 5S but the 16G memory is neary full allthe time. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Every time I plug my usb charger into my computer,
Hi. every time I plug my usb charger into my computer, connecting my iPhone 5s, message on phone pops ups up to access photos and videos. how do I get it to stop? … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
We have lost my husband's iphone--quite sure it is in our
We have lost my husband's iphone--quite sure it is in our house here but we can't find it. I've tried finding it on Find my phone (the last 3 or 4 days), but I'm not good at that. Can't hear any beeps… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My Pandora won't activate... 5s iphone, 2 days. No thanks
My Pandora won't activate... JA: What's the make/model of your device? How old is it? Customer: 5s iphone JA: How long has this been going on? What troubleshooting have you tried? Customer: 2 days. JA… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
WHAT CAN I DO MY 4s PHONE IS SLOW LOADING ANY PROGRAMS THEY
WHAT CAN I DO MY 4s PHONE IS SLOW LOADING ANY PROGRAMS THEY LOAD BUT SLOW PLEASE HELP ?***@******.***… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Re: the Notes A Nopp on my iPhone 5s. I accidentally touched
Re: the Notes A Nopp on my iPhone 5s. I accidentally touched the "trash" icon on one of the notes for a list of books and it was lost. A note said it could be retrieved within 30 days but I could not … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
Garmin on iphone 6 plus can't find any streets -- when I can
Garmin on iphone 6 plus can't find any streets -- when I can just one character, the screen shows "None Found". Garmin worked fine on my iphone 5S.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPhone 5S with iOS 8.2. Trying to get AirPlay to
I have an iPhone 5S with iOS 8.2. Trying to get AirPlay to work with my Amazon Fire TV streaming box. I've installed a couple of Apple TV emulator apps on the Fire TV, both the iPhone and the Fire TV … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My iPhone says it is updated iOS7.1.2 Your software is up to
My iPhone says it is updated iOS7.1.2 Your software is up to date. Yet my iPad2 readily updated itself to iOS 8! and somewhere along the line Apple told me I had an iphone ipad2 ipad2 I have only one … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have IOS 7 on my phone and it is driving me - especially
I have IOS 7 on my phone and it is driving me nuts - especially this stupid "black and white" tiled panel that shows up when i'm playing music which means I spend half my time physically shaking the p… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Dear Sir Good day to you I purchased in Saudi Arabia a brand
Dear Sir Good day to you I purchased in Saudi Arabia a brand new IPhone 5S detailed as follows : Mode Part number : ME433 AE / A Serial Number : F2MLLJXAFFG9 IME / MED 358762056973178 Problem : When I… read more
Richard
Richard
Smartphone Specialist
IT Manager, Consultant
47,537 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x