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ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 18104
Experience:  Electronic Engineer
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I believe someone cloned MY Phone they have access to

Customer Question

I believe someone cloned MY Phone they have access to everything incl
JA: How old is the phone?
Customer: Note 5 about a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Wiped the phone but reinstalled from a backup. I think I may of reinstalled the spy ware
JA: Anything else you want the smartphone Expert to know before I connect you?
Customer: They can read and delete my emails no matter how many times I change it. They gained access to my password *****
Submitted: 1 month ago.
Category: Smartphones
Expert:  ElectronicsPete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 1 month ago.

When you reset the phone everything is wiped.

However wiping the phone alone is not enough to prevent someone accessing your accounts - you will need to change your passwords as well if your accounts have been compromised.

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