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I believe someone cloned MY Phone they have access to

Customer Question
I believe someone cloned...

I believe someone cloned MY Phone they have access to everything incl

Technician's Assistant: How old is the phone?

Note 5 about a year

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Wiped the phone but reinstalled from a backup. I think I may of reinstalled the spy ware

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

They can read and delete my emails no matter how many times I change it. They gained access to my password *****

Submitted: 11 months ago.Category: Smartphones
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Answered in 6 hours by:
9/11/2017
Technician: ElectronicsPete, Engineer replied 11 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,622
Experience: Electronic Engineer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 11 months ago

When you reset the phone everything is wiped.

However wiping the phone alone is not enough to prevent someone accessing your accounts - you will need to change your passwords as well if your accounts have been compromised.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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