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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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My LG smart phone is having audio problems. I have had the

Customer Question

Hello, My LG smart phone is having audio problems. I have had the phone for about a year and it just recently has started to have a loud echo, like a third person. It only seems to happen when I call out. Do hearing aids affect this at all? Thank you. Kathy
JA: How old is the phone?
Customer: about 1 year.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: this is a phone,
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 3 weeks.
JA: Anything else you want the Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Smartphones
Expert:  Ronald Brock replied 1 month ago.

Hello, my name is ***** ***** I'll be assisting you today with your question. Can you please provide me with the make and model of your LG phone so that I may do some further research into your issue?

Customer: replied 1 month ago.
LG AS330 K7
Expert:  Ronald Brock replied 1 month ago.

could you look at the apps that are installed on your phone and tell me if there is an app called "Slacker" installed on the phone, please?

Customer: replied 1 month ago.
No app called 'slacker'
Expert:  Ronald Brock replied 1 month ago.

ok, thank you. There were reports that the app was causing issues. The only thing you could try at this point is to perform a factory reset of the phone and see if that resolves the issue. I would recommend backing up any pictures you would want to keep before doing so. If you need instructions on how to do a reset, I would be happy to get them for you.