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Did you check the mute switch above the volume buttons ?
Press the volume up buttons and what does it show ? "Ringer" or "Headphone" ?
What about the mute switch above the volume buttons ? Is it showing red ? Switch and does the phone respond anything ?
If it is any case, remove it and check it. It is possible that the mute button got damaged (if it is not in mute position), so check it and let me know please
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