Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have an iPhone 6 that will not sound on incoming calls.

Hi I have an...

Hi I have an iPhone 6 that will not sound on incoming calls. The tones work because they sound off in settings as does the vibrate function. I have tried everything I know including a factory reset.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser on home computer as now.

Technician's Assistant: What troubleshooting have you tried?

Google. That's how I found this.

Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
8/16/2017
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,350
Experience: Experience with iPhone and other Smartphones
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Did you check the mute switch above the volume buttons ?

Press the volume up buttons and what does it show ? "Ringer" or "Headphone" ?

Ask Your Own Smartphones Question
Customer reply replied 11 months ago
It shows "Ringer".

What about the mute switch above the volume buttons ? Is it showing red ? Switch and does the phone respond anything ?

Ask Your Own Smartphones Question
Customer reply replied 11 months ago
Will have to check more closely and continue later.

If it is any case, remove it and check it. It is possible that the mute button got damaged (if it is not in mute position), so check it and let me know please

Ask Your Own Smartphones Question
Customer reply replied 11 months ago
Hi Ashik, sorry about the delay, had to go to sleep. Yes looks like it was the mute button. I've applied a new protective hard case and the mute button adaptor is a little fiddly. I disabled mute and re-cased the phone and the ringer now seems to be working. I was concerned that some damaged may have been done through excessive dropping.
Hi there, I'm very glad to got it worked.If you have any questions or would like any additional information, please don't hesitate to ask.If you are satisfied with my service, please rate me as Excellent Service (5 stars) and click Submit at the top. Then only I will get credit for helping you.Bonuses and High marks on the surveys you get from JustAnswer are greatly appreciated.Best Regards,
Ashik
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,350
Experience: Experience with iPhone and other Smartphones
Verified
Ashik and 87 other Smartphones Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
Cheers ***** ***** for your help.

You're most welcome!

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 12,350
12,350 Satisfied Customers
Experience: Experience with iPhone and other Smartphones

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
After iPhone 6 Plus update text sound song does not play.
After iPhone 6 Plus update text sound song does not play … read more
Michael T
Michael T
73 satisfied customers
Having trouble getting our email to our IPhones. We have it
I tried using outlook and it wouldn,t do it, tried everything I can think of … read more
Terry Parker
Terry Parker
Diploma
29 satisfied customers
I'm trying to add Outlook app to m y I phone & it wants to
I'm trying to add Outlook app to m y I phone & it wants to know about IMAP & SMPT - where do I find this info? … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
MY Blackberry Classic was purchased new in 66.Nov. 2016. The
MY Blackberry Classic was purchased new in 66.Nov. 2016. The telephone sound has ceased to work. Cannot hear incoming calls, voice mail messages, or ring tone. Bell Mobility says the phone functions a… read more
Michael T
Michael T
73 satisfied customers
I am trying to add my email address to my I-phone. I am
I am trying to add my email address***@******.*** to my I-phone. I am confident the host name is ***** ***** I get an error message that either the user name or password ***** ***** I am using the e-m… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
Iphone 6 will not ring - volume is all the way up - airplane
iphone 6 will not ring - volume is all the way up - airplane mode off … read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,350 satisfied customers
My iPhone 4 says no service. I previously had the same sim
My iPhone 4 says no service. I previously had the same sim in my iPhone 6. However i have broke it and am forced to go back to my iPhone 4 until my update is here. I cleaned the sim and reset the phon… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an iphone 6 and after my last update the phone does
I have an iphone 6 and after my last update the phone does not ring on incoming calls. I have tried changing all the settings but to no avail. It does not ring or vibrate. When I use the volume button… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,350 satisfied customers
On my new iphone6+ the sound tones do not ring on incoming
on my new iphone6+ the sound tones do not ring on incoming calls or messages . I have adjusted all the volume buttons to their highest settings and have heard all signals clearly on the tone selection… read more
Ashik
Ashik
Smartphone Tech
Master's Degree
12,350 satisfied customers
I have an iPhone 6. I need a spyware app to run. Can you
Hi. I have an iPhone 6. I need a spyware app to run. Can you tell me which one. Plus setting your phone back to factory settings will clear everything?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Can i sync my windows phone - nokia lumia - with my ical i
Can i sync my windows phone - nokia lumia - with my ical info? Do you have all the information you need from me???… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
The ringtone on my iPhone 4S will not ring....nor does the
The ringtone on my iPhone 4S will not ring....nor does the "vibrate" work. Did I mistakenly download the last "upgrade" to the new OS mistakenly?? Seems to have gone awry after I did that????… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
hi i have a nokia lumia 610 i cant get a ring tone for incomming
hi i have a nokia lumia 610 i cant get a ring tone for incomming calls it vibrates but no sound i have looked at the settings they are both turned on… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
59 satisfied customers
my phone is not making the ckickig sound when i select numbers
my phone is not making the ckickig sound when i select numbers or text, it only rings in vibrate the rigtones dont work, i gone into seting and changing the different ring tones and they all respond w… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
How do you search/find within a Google Docs Spreadsheet from
How do you search/find within a Google Docs Spreadsheet from an Iphone? On Gdocs spreadsheets in a normal web browser, you can just do 'find' to find a word. I tried the official Google Drive app and … read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I have an iphone 4 model # XXXXX and it wont ring. It
I have an iphone 4 model # XXXXX and it won't ring. It vibrates, and everything else seems to work ok, except the keyboard clicks aren't working either. I checked the ringtone, and it works for select… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I changed from a Blackberry to the I Phone 4s . How can I transfer
I changed from a Blackberry to the I Phone 4s . How can I transfer my data on the Blackberry to the I phone… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I the ringer on my phone is not functioning. I reset the settings
I the ringer on my phone is not functioning. I reset the settings with no success. Is there anything else I can try?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x