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ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 18104
Experience:  Electronic Engineer
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I have an iPhone 7 plus. I purchased Der Ring Des Nibleungen

Customer Question

I have an iPhone 7 plus. I purchased Der Ring Des Nibleungen from apple store. Some of the music did not download. It just shows purchased but not play on these selections.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: Sierra on my mac
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: i don't know, i've tried tuse the mac to download. the phone does not show me any way to download the missing tracks. 144 tracks are downloaded, there should be 179.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Smartphones
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ElectronicsPete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 2 months ago.

You will need to try re-downloading the album again:

  1. Open the iTunes Store app.
  2. At the bottom of the screen, tap More > Purchased > Music.
  3. Tap "Not on This [device]."
  4. Find the song, album, or music video that you want to download, then tap it.
  5. Tap to the right of the title. The song, album, or music video downloads to your device.