Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I lost my google on my phone I can"t sign on it has my old…

Customer Question
I lost my google...

I lost my google on my phone I can"t sign on it has my old information***@******.***. I tried to sign on with my new email h***@******.***

Technician's Assistant: Just to clarify, what email service provider are you using?

Google Chrome

Technician's Assistant: Have you installed any updates recently?

NO

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Yes I don't have a home Phone only a cell it keeps saying the number is *****

Submitted: 1 year ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 2 hours by:
8/5/2017
Technician: Joel Kalman, Electrical Engineer replied 1 year ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,059
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

1,059 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
On my iPhone i am getting a message that i can't get past.
On my iPhone i am getting a message that i can't get past. It says congratulations. win-greatest.xyz says ...... … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
T-mobile lost most of my google photos when downloading from
T-mobile lost most of my google photos when downloading from old phone to new i phone. They said they are probably in my old account because we opened a new g mail account to download. … read more
Harry
Harry
2,174 satisfied customers
I lost all my photos and all my phone directory and my phone
I lost all my photos and all my phone directory and my phone has begun to look up! … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I purchased a new phone and I made a mistake by not knowing
I purchased a new phone and I made a mistake by not knowing my password, so can you help? … read more
Harry
Harry
2,174 satisfied customers
Two issues: i've received notices that a new iphone is
two issues: i've received notices that a new iphone is accessing my mail. i don't have a new iPhone; it's an old iPhone. don't know whether to worry about it. … read more
Harry
Harry
2,174 satisfied customers
I have ms I just got. New phone nd I can't remember my pass
I have ms I just got. New phone nd I can't remember my pass words usually when they switch my stuff over it goes on the new phone but not this time my app switched but I have to sign in again … read more
Harry
Harry
2,174 satisfied customers
I dropped my iPhone in the bay and it drownd! Got a new
I dropped my iPhone in the bay and it drownd! Got a new IPhone, 8, I think, and it has not been set up properly. I can no longer access my email. I had half my life saved under notes on my phone and t… read more
Harry
Harry
2,174 satisfied customers
I purchased & downloaded 6 audios. Now every time I open a
I purchased & downloaded 6 audios. Now every time I open a safari or chrome window it starts the 1st audio.Please help me get those audios to an on demand situation...… read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I sign into LAST PASSWORD last week. I Brother Valdez
I sign into LAST PASSWORD ***** week. I Brother Mark Valdez cleared PC. So I lost my login. I did get the email to reset my old email:***@******.***. I reset my password, but can't retrieve my old pas… read more
Harry
Harry
2,174 satisfied customers
I have tried 3 times to send this? I have forgotten my Apple
I have tried 3 times to send this ? I have forgotten my Apple I D my screen is asking for my passcode which I don't remember. The screen says software update press home to finish setting up iOS 11.2.5… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I'm tyring to find out how to find a way to reconnect to my
i'm tyring to find out how to find a way to reconnect to my google phone number? can you tell me where i need to go? … read more
Michael T
Michael T
73 satisfied customers
I have 2 gmail addresses. One is no longer needed and the
HI ... i have 2 gmail addresses. One is no longer needed and the other is new. I can't seem to log in to the new one as everytime i bring up gmail, the old address loads. How do i get access to my new… read more
Samuel White
Samuel White
Owner and Expert Tech
273 satisfied customers
My smart phone has been locked out since last Friday at
My smart phone has been locked out since last Friday at about 4:00 pm. I have tried repeatedly to get it back but I keeping getting the run around from email address to password, which does not work a… read more
Joel Kalman
Joel Kalman
Electrical Engineer
1,059 satisfied customers
About two weeks ago, my husband's iPhone 5s stopped
About two weeks ago, my husband's iPhone 5s stopped receiving calls at our home and he is unable to make outgoing calls. The phone is completely dead when he dials out. We live in zip code area 77808 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a problem with recovering my photos on google cloud,
i have a problem with recovering my photos on google cloud … read more
Joel Kalman
Joel Kalman
Electrical Engineer
1,059 satisfied customers
NO MATTER WHAT I DO, I cannot just go to google chrome and
NO MATTER WHAT I DO, I cannot just go to google chrome and start on my samsung tablet or samsung smartphone. It works fine on both my pc and mac, but drives me crazy on the phone and tablet. I have so… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
help please. iv been locked out of my phone, as my daughter
help please. iv been locked out of my phone, as my daughter tried to unlock the code. now it says to type in google account and pass word and i dont have one. please help???… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I just purchased an I pod touch. This is my first phone.
I just purchased an I pod touch. This is my first phone. I went to settings for wifi and it ask me for a exsisting phone number. So I put my Nana's phone in that's the wi fi i was going to use for now… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x