How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38407
Experience:  Extensive Smartphone Issue Resolvement
32989067
Type Your Smartphones Question Here...
Richard is online now
A new question is answered every 9 seconds

My iPhone SE is disabled after many passcode tries, My phone

Customer Question

My iPhone SE is disabled after many passcode tries
JA: What's the make/model of your device? How old is it?
Customer: My phone is an iPhone SE about two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has been going on for about 2 hours. I have tried to connect to iTunes but iTunes states that it cannot connect to my phone because the value is missing. I have also tried holding down the home and on/off buttons.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I can't think of anything else
Submitted: 2 months ago.
Category: Smartphones
Expert:  Richard replied 2 months ago.

Hi there and welcome

Are you using iTunes on a windows or Mac computer and which version?

Please let me know

Customer: replied 2 months ago.
Never mind, I have decided to buy a new phone.
Expert:  Richard replied 2 months ago.

ok.. but that is not needed, we can definetly get this one fixed. You could at least then sell it?

Customer: replied 2 months ago.
I spoke wth Apple techs. To fix it, I would have to get on another computer, not my own, go to iTunes, and erase my phone. My phone had also dropped its wifi connection and I have been thinking about getting a new phone anyway. There is too much hassle with the phone I have now.
Expert:  Richard replied 2 months ago.

ok, though what they told you is not correct, you can do it on any computer