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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I'm trying to log on to my web email account. The user name

Customer Question

I'm trying to log on to my web email account. The user name is ***** ***** I probably have tried to many times.
JA: Just to clarify, what email service provider are you using for this account?
JA: Have you installed any updates recently?
Customer: The email works fine on my computer. I got a new phone today and the problem is setting up one of my email accounts on the phone. The account is***@******.***. I apparently can't read my own writing and was not able to set up my phone. I was going to go in and change the password ********@******.*** is my main account.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Smartphones
Expert:  Richard replied 2 months ago.

Hi there and welcome

What exactly happens when you try to sign into your email account?

Please let me know

Thank you