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I just got a new phone. I tapped in a code yesterday, I

Customer Question
I just got a...

I just got a new phone. I tapped in a code yesterday, I can't open my phone. I remember the code, Can I start again.

Technician's Assistant: How old is the phone?

Brand new

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Why would my phone be connected to my TV

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I got a new phone, my grandson took the SIM CARD out of my old phone, it ask for a tap in security,I did that it asked for a security code I did that.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

I am asking about my phone not TV that is what it says on my screen

Submitted: 1 year ago.Category: Smartphones
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Answered in 3 minutes by:
8/3/2017
Technician: Richard, Smartphone Specialist replied 1 year ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 47,537
Experience: Extensive Smartphone Issue Resolvement
Verified

Hi there and welcome

Can you tell me the model phone you have please?

Thank you

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Customer reply replied 1 year ago
G3. I don't think I have the SIm card My grandson took the card out of my old phone. I have a numb rfor the SIM card that I should have got but I just checked the packaging it is not there.
Technician: Richard, Smartphone Specialist replied 1 year ago

Do you mean an S3? As a G3 does not exist

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Customer reply replied 1 year ago
If I don't have the correct SIM card. How can you call. I am looking at the bill that accompanied the phone. It says LG G3 (new) with a serial number.
Customer reply replied 1 year ago
Sorry I am going to take this back to the office. thank you
Technician: Richard, Smartphone Specialist replied 1 year ago

Thanks

What you need to do is reset the phone

To do this, do the following

1. Turn the power off.
2 Press and hold the Power/Lock key + Volume Down key on the back of the phone.
3 Release the Power/Lock Key only when the LG logo is displayed, then immediately press and hold the Power/Lock Key again.
4 Release all keys when the Factory hard reset screen is displayed.
5 Press the Power/Lock Key to continue or either of the Volume Keys to cancel.
6 Press the Power/Lock Key once more to confi rm or either of the Volume Keys to cancel.

Let me know how you go please

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