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It tells me that I can not get or send email because the…

Customer Question
It tells me that...

It tells me that I can not get or send email because the user name or password ***** gmail is incorrect. zHowever, I have had the same user name and password ***** months.

Technician's Assistant: When were you last able to use your phone?

Yesterday

Technician's Assistant: Have you tried a Factory Reset? The phone expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have not

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

That should be it.

Submitted: 9 months ago.Category: Smartphones
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Answered in 48 minutes by:
7/31/2017
Technician: William Dishman,
 replied 9 months ago
William Dishman
Category: Smartphones
Satisfied Customers: 46
Experience: Store manager at Ensignal
Verified

Hello, my name is ***** ***** I would be happy to take a look at this question for you.

Give me one moment to look over the question details, thank you.

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Technician: William Dishman,
 replied 9 months ago

Could you please give me the model of the phone? (Iphone 7, samsung s8, etc.)

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Customer reply replied 9 months ago
It is an iPhone 6s
Technician: William Dishman,
 replied 9 months ago

Okay are you able to download the gmail application via the app store?

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 380
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Experience: Experience in supporting and using smartphones.

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