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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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My devices were temporarily disabled and the keeper was in

Customer Question

my devices were temporarily disabled and the keeper was in my cloud but cannot restore it with known password
JA: What Operating System (OS) are you running on your Cloud?
Customer: using my iphone do not have answer to question.ask me simpler one
JA: How long has this been going on with your Cloud? What have you tried so far?
Customer: all other cloud apps were restored
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: i know my major password ***** keeper. bu need others within. im not computer savvy.
Submitted: 2 months ago.
Category: Smartphones
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

It sounds like you have already tried the normal routes for resetting your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

After you explain the situation to them, they will be able to help.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason