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Attempting to renew cellular service with AT&T. Went to

Customer Question
Attempting to renew...

Attempting to renew cellular service with AT&T. Went to Settings,

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

IOS 5.1.1. I have the1st model IPad

Technician's Assistant: Have you installed any updates recently?

This is the most resent update

Technician's Assistant: What troubleshooting have you tried?

Not sure what to try

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Just when attempting renew cellular data, I would enter name and password, and nothing would happen

Submitted: 11 months ago.Category: Smartphones
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Answered in 2 hours by:
7/29/2017
Technician: Joel Kalman, Electrical Engineer replied 11 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Smartphones Question
Technician: Joel Kalman, Electrical Engineer replied 11 months ago

What do you mean that you were trying to renew cellular service with AT &T? What were you doing that required a name and password?

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