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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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Attempting to renew cellular service with AT&T. Went to

Customer Question

Attempting to renew cellular service with AT&T. Went to Settings,
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: iOS 5.1.1. I have the1st model IPad
JA: Have you installed any updates recently?
Customer: This is the most resent update
JA: What troubleshooting have you tried?
Customer: Not sure what to try
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Just when attempting renew cellular data, I would enter name and password, and nothing would happen
Submitted: 2 months ago.
Category: Smartphones
Expert:  Joel Kalman replied 2 months ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Expert:  Joel Kalman replied 2 months ago.

What do you mean that you were trying to renew cellular service with AT &T? What were you doing that required a name and password?