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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I have a iPhone 4s as I go on the map it freezes and black

Customer Question

I have a iPhone 4s as I go on the map it freezes and black screen....then goes to apps page? I am very comfortable with my old phone..it is like me.
JA: What's the make/model of your device? How old is it?
Customer: iphone 4s
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two weeks
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I use it to do anything I have to reset it
Submitted: 2 months ago.
Category: Smartphones
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you please hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let the iPhone restart and tell me if it then functions correctly

Let me know the results please

Thank you