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Russell H.
Russell H., Service Tech
Category: Smartphones
Satisfied Customers: 11203
Experience:  8+ years of professional experience
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My aol account on my cell phone all of a sudden wont receive

Customer Question

my aol account on my cell phone all of a sudden wont receive emails
JA: How old is the phone?
Customer: brand new
JA: How long has this been going on? What troubleshooting have you tried?
Customer: yesterday deleted account and reinstalled
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: its a Android blackberry Key one
Submitted: 2 months ago.
Category: Smartphones
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

First, try using the Sign Out option.

Sign out of AOL EMail.

Then restart your cell phone.

Second, Sign In, or Log In, to your AOL email. See if, after awhile and after having checked whether your phone is connected to internet still (e.g. by viewing a web page or two), it may be receiving emails properly again.

Also try sending a test email, that you can verify (and, if it does not bounce back with a 500 error or similarly, then your AOL email is sending email at least.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.