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ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 18133
Experience:  Electronic Engineer
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I have a iphone 6, the screen is abit cracked however today

Customer Question

Hi i have a iphone 6, the screen is abit cracked however today my phone was fine until it went to a black screen and stopped working i tried a hard restart but no luck, Not sure what to do please help.
JA: How old is the phone?
Customer: 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Holding the home and power button at the same time apparently the apple logo should pop up but just a black screen, plus im not sure if the phone is charging i plugged the charger into it..
JA: Anything else you want the phone expert to know before I connect you?
Customer: Its got a cracked screen and was fine until today a black screen and nothing is responding..
Submitted: 3 months ago.
Category: Smartphones
Expert:  ElectronicsPete replied 3 months ago.
How bad is the crack on the screen?
Can you see any glow from the backlight?
Is there any sign other of life from the phone?
Customer: replied 3 months ago.
Hi, there is no glow at all and no life it seems i left the phone on charge over night and still nothing, The crack part has chipped the top right corner of the phone but only a tiny bit nothing major.
Expert:  ElectronicsPete replied 3 months ago.

When you connect to the charger, can you see the charging icon on the screen?

If you press and hold the power button do you hear any chimes at all?