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Josh, Technician
Category: Smartphones
Satisfied Customers: 18987
Experience:  Smartphone support
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Blackberry q10 wont power on. changed batteries. still

Customer Question

blackberry q10 wont power on. changed batteries. still nothing
JA: What's the make/model of your device? How old is it?
Customer: Blackberry q10 2yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Changing batteries. Trying to hold power button down for 30 seconds. Took battery out and plugged phone in. Indicator light did flash yellow then nothing
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Smartphones
Expert:  Josh replied 13 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 13 days ago.

Unfortunately, if replacing the battery did not work then there is an internal failure with your phone that would require repair/replacement. Since it is outside of the warranty period, the cost of repair would be more than buying a new phone/used phone.

Expert:  Josh replied 12 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.