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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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My phone hasthree problems 1) it does not hear me when I

Customer Question

my phone hasthree problems 1) it does not hear me when I speak into it when asked questions by ATT. 2) "hey Siri" does not work. #) when people call they often get a response of "Not accepting calls now."
JA: How old is the phone?
Customer: 6months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: did u get my responce????
JA: Anything else you want the phone expert to know before I connect you?
Customer: Yes, ATT is about to be dropped as my phone/tv/internet provider because I have had such horrible support help!!
Submitted: 9 days ago.
Category: Smartphones
Expert:  Randy replied 9 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 20 seconds or until the Apple logo appears on the screen, then release both buttons. Then check please.