Smartphone Questions? Ask A Smartphone Technician for Answers
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 20 seconds or until the Apple logo appears on the screen, then release both buttons. Then check please.