How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 18917
Experience:  Smartphone support
50836188
Type Your Smartphones Question Here...
Josh is online now
A new question is answered every 9 seconds

Forget pass word to my app store please help phone dead been

Customer Question

forget pass word to my app store please help phone dead been off for three days
JA: How old is the phone?
Customer: just got it March this year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: took to Apple store they need pass word to help this been going on for about a week not taking a chaege
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no can he help with pass word so i can take back to store
Submitted: 1 month ago.
Category: Smartphones
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Click here: https://iforgot.apple.com/password/verify/appleid

Enter your Apple ID email address and follow the prompts to reset your password

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.