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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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It not a computer issue. I just sign up rider the name when

Customer Question

it not a computer issue. I just sign up rider the name when I log in is incorrect I do not know that person I need to change my profile
JA: Have you tried having password ***** directions emailed to you?
Customer: not sure what have to do when I log in
JA: Have you installed any updates recently?
Customer: on my phone or computer ?
JA: Anything else you want the computer expert to know before I connect you?
Customer: their where update on my cell phone and over the weekend on my computer
Submitted: 2 months ago.
Category: Smartphones
Expert:  Michael replied 2 months ago.

My apologies for the automated response.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

May I have the Make and Full model # of the device in question?

Also, how old it is?

And just exactly whats wrong and when it began.

Thank you


Tech Michael