How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Screen is black and a circle keeps going round and round.

Customer Question

Screen is black and a circle keeps going round and round. can't turn the phone off to reset it
JA: How old is the phone?
Customer: 3 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about an hour
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: nothing else. thanks!
Submitted: 5 months ago.
Category: Smartphones
Customer: replied 5 months ago.
forget this. I am stopping payment on this site.
Expert:  John T. F. replied 5 months ago.

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission... What is the make and model of your phone please?