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Do I have to go to actual store to get my iphone ID? I can't
Do I have to go to actual store to get my iphone ID? I can't use password ***** I have to get a goggle app for my phone. I have all kinds of passwords but can't find the one for apple ID … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I took my iPhone 6s for screen replacement and now I can't
I took my iPhone 6s for screen replacement and now I can't activate it using my icloud account. I'm able to log to this account when using internet browser and see all my data … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
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I recently updated my iPhone 6s to an iPhone X. I have to
I recently updated my iPhone 6s to an iPhone X. I have to set up my gmail account on the X. I can't remember my password ***** I haven't typed it in in years. All I had to do was push the mail icon on… read more
Justin Johnson
Justin Johnson
Owner
7,064 satisfied customers
I moved all my information & phone number over to a new
I moved all my information & phone number over to a new iPhone X. When I reinstalled the WhatsApp program and put in my account phone number, +1(###) ###-####I keep receiving this message: "We couldn'… read more
Pete
Pete
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Bachelor's Degree
9,783 satisfied customers
I went to the Sprint store yesterday to get an iPhone 7 to
I went to the Sprint store yesterday to get an iPhone 7 to replace my iPhone 6. The Sprint tech disabled the find my iPhone, but could not give me the iPhone 7. Later that day, my email accounts disap… read more
Samuel White
Samuel White
Owner and Expert Tech
292 satisfied customers
I bought an Iphone 6s plus at facebook marketplace and I
hi I bought an Iphone 6s plus at facebook marketplace and I discover that it has Icloud locked and it is in blacklist what should I do? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
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I recently lost all of my contacts on my phone. They are on
Hello, I recently lost all of my contacts on my phone. They are on my phone but when i try to get them onto my phone i can't. I try putting my iCloud login into my phone but it isn't accepting it. … read more
Samuel White
Samuel White
Owner and Expert Tech
292 satisfied customers
I lost my iPhone 6 Plus S about 3 weeks ago and was never
I lost my iPhone 6 Plus S about 3 weeks ago and was never able to recover it. I bought it at my local AT&T store and paid them a visit to ask if that IPhone was insured against loss to which they repl… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I have The Lost Symbol and the audio narration suddenly
I have ***** *****s The Lost Symbol and the audio narration suddenly stopped on my iPhone 6s. It still works on my iPad mini. How can I get it working on my iPhone? … read more
Pete
Pete
Engineer
Bachelor's Degree
9,783 satisfied customers
I have lost pictures that were taken on my iPhone 6s. I did
I have lost pictures that were taken on my iPhone 6s. I did not delete them as they were for a court case. Only 1 of the pictures remains. The other pictures from that day are on iCloud and my phone. … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
Apple iPhone 6s Plus was updated overnight. Now cannot get
Apple iPhone 6s Plus was updated overnight. Now cannot get my contacts or photo gallery. … read more
Samuel White
Samuel White
Owner and Expert Tech
292 satisfied customers
Ashik, I have backed up my iPhone to iCloud. However, when I
Hi Ashik, I have backed up my iPhone to iCloud. However, when I sign into iCloud on my PC (Window 7 if this matters) it only show contacts and notes from 2014 and I can't see any photos. I'd appreciat… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
382 satisfied customers
I just got an iphone 6. when I go to my photos, select and
I just got an iphone 6. when I go to my photos, select and try to email via my Hotmail they just sit in the outbox and don't send. I have Switched the phone off and on, and deleted my Hotmail account … read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
When I send group texts from my phone, one name moves to the
When I send group texts from my phone, one name moves to the front of the list no matter what order the names are XXXXX XXXXX I believe it has to do with a hotmail setting. How do I undo this setting?… read more
Pete
Pete
Engineer
Bachelor's Degree
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I deleted and reinstalled hotmail onto my iPhone 4 and all
I deleted and reinstalled hotmail onto my iPhone 4 and all my contacts and my calendar events disappeared.… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
382 satisfied customers
My IPhone when I turn it on I get the request for my hotmail
My IPhone when I turn it on I get the request for my hotmail password, why is this happening and how do I correct… read more
Ashik
Ashik
Master's Degree
1,093 satisfied customers
my hotmail account will not let me send as it says I have "the
my hotmail account will not let me send as it says I have "the user name or password XXXXX "hotmail" is incorrect. I know this is not true as I have been using hotmail on Iphone for months without iss… read more
John
John
Bachelor's Degree
5,526 satisfied customers
I have recently bought an iphone 4s and plugged it into my
I have recently bought an iphone 4s and plugged it into my computer to charge it but it downloaded everything from my son's ipod (via itunes account registered to the computer) and wiped off alot of m… read more
Ashik
Ashik
Master's Degree
1,093 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

382 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

318 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

80 satisfied customers

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Joel Kalman

Joel Kalman

Electrical Engineer

79 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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