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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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There is an activation lock on it for some reason, dont

Customer Question

there is an activation lock on it for some reason
JA: What's the make/model of your device? How old is it?
Customer: dont know. it will not let me do anything til I unlock activation. I npurchased this phone about 3 month ago from a friend and have used it with no problem until today
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about an hour ago. cant do anything. it's asking for an apple id and password ***** will not take mine
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Smartphones
Expert:  Samuel White replied 7 months ago.

I am Samuel and I can help. Is it asking for the username and password?