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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I am not receiving all my messages. I haven't blocked

Customer Question

Hi, Eric. I am not receiving all my messages. I haven't blocked anyone, but several people have told me they've sent messages and I haven' received them. I seem to be able to send.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: iPhone 5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I became aware of it about a week ago. I haven't tried any trouble shooting. You are my first attempt to resolve the issue.
JA: Thank you.
Customer: Sorry, Pearl. On my screen the name "Eric" popped up.
JA: Anything else you want the phone expert to know before I connect you?
Customer: No. That's it.
Submitted: 6 months ago.
Category: Smartphones
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

Please hold down the POWER and HOME buttons together until you see the Apple icon and release the buttons.

After the restart, check to see if you receive any old text messages then ask for someone to send you a text and see if you receive it.