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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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My phone is saying it is not activated - how do I fix that?

Customer Question

My phone is saying it is not activated - how do I fix that?
JA: How old is the phone?
Customer: It's an IPhone 5s, I bought new last April
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today - I tried to turn it off and back on. Earlier today I noticed I was not connected to internet but I wasn't home.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I don't think so
Submitted: 6 months ago.
Category: Smartphones
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

You can reactivate through iCloud

Click here:

Sign into your iCloud account and open “Find My iPhone”.

Select “All devices” and then select your device – the one that is not activated.

Select the “Remove from Account” option.

You can now activate your device.

Customer: replied 6 months ago.
When I sign into icloud, it sends me to icons: Contacts, Notes, Keynote, Settings etc. There is no option for "Find My iPhone."
Customer: replied 6 months ago.
I can't make phone calls, that's the problem!!!!!!
Customer: replied 6 months ago.
Nothing is working like you are directing. VERY FRUSTRATING!!! I don't feel I should be charged!!
Expert:  Josh replied 6 months ago.

Please plug in your phone into your computer and open iTunes -- You should be prompted to activate your phone

Customer: replied 6 months ago.
That doesn't work either!!! I get "Genres" - I did search for "phone activation" and of course, nothing found. TAKE ME OFF OF THIS AND DO NOT CHARGE ME!!!!! I'll just take my phone somewhere. Thank you for your time!