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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I backed up my iphone6 before I bought iphone7, but for some

Customer Question

I backed up my iphone6 before I bought iphone7, but for some reason I couldn't get my pictures or my game. I still have my old phone I gave it to my husband. Is there some way to transfer phone to phone?
JA: How old is the phone?
Customer: 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I backed up everything to i tunes, so thats all I have been working with. I keep thinking it is some thing I'm not doing
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I don't think so
Submitted: 7 months ago.
Category: Smartphones
Expert:  Joel Kalman replied 7 months ago.

Welcome to Just Answer. My name is ***** ***** I am pleased that I have the opportunity to assist you. If you will give me a few moments to review your problem, I will provide an answer ASAP.

Customer: replied 7 months ago.
Expert:  Joel Kalman replied 7 months ago.

Hello again. There are two ways to transfer your photos. Both involve doing a complete backup of the iphone6 and then restoring it onto the iphone7. You can either use the iCloud or iTunes. Those are the two methods.

Expert:  Joel Kalman replied 7 months ago.

You may get some of your husband's data, but you can deal with that after the transfer.

Customer: replied 7 months ago.
I have tried itunes, I guess I will try the cloud. Thank you
Expert:  Joel Kalman replied 7 months ago.

What was the problem with iTunes? Are you sure that you let the backup and restore processes run to completion? We need to understand what went wrong, because the two methods are quite similar and the same problem may happen again if we do not deal with it.

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