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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2869
Experience:  Experience in supporting and using smartphones.
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I can't get it to work. This morning it started to download

Customer Question

I can't get it to work. This morning it started to download an update and then the battery went out. I plugged it in and all it shows is an itune symbol and an arrow pointing up
JA: What's the make/model of your device? How old is it?
Customer: . I can't get it to do anything else
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It sarted this morning. I have plugged it in. It is an iphone 6
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No, that's it. I just want to know how to make it work again.
Submitted: 8 months ago.
Category: Smartphones
Expert:  Vinod Menon replied 8 months ago.


Sorry to hear about your issue:(

It means your iPhone is in recovery mode and needs to be restored.

Open iTunes in the computer and connect the iPhone to the computer. Now, on the iPhone, press and hold the power button and the home button together for 30 sec. your computer will now show a message that it has detected an iPhone in recovery mode and needs to be restored.

Restore the phone. Let me know if you find any difficulty.

Thank you