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Rusty
Rusty, Technician
Category: Smartphones
Satisfied Customers: 5909
Experience:  Specialize in Android and iPhones. How may I help you?
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When I try to do anything, my phone freezes and will not

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When I try to do anything, my phone freezes and will not function. After I restart it, nothing happens.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

What is the model number of your phone? Do any functions work?

Customer: replied 8 months ago.
I have an iPhone 5S. Most of time the Apple logo remains on the screen. Sometimes the home screen will appear but I am unable to do anything.

Ok, plug it into your computer, and open iTunes. Do you see an option to restore your iPhone? At the top left, you should see a phone icon. When you click it, it will give you options. Please tell me what those options are.

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