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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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My phone s not ringing with my downloaded ringtone, Just

Customer Question

My phone s not ringing with my downloaded ringtone
JA: How old is the phone?
Customer: Just bought iphone6 plus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I downloaded yesterday, but the phone has not been ringing, since I bought it ontusday...
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I have throntone
Submitted: 7 months ago.
Category: Smartphones
Expert:  Randy replied 7 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Please follow these steps>

Step 1:
Tap Settings.

Step 2:
Tap General.

Step 3:
Scroll down to the bottom of the page and tap Reset.

Step 4:
Tap Reset Settings.

Step 5:
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Step 6:
Wait while your iPhone resets its settings.

Once the reset process is done, your settings will return to its default settings. Your iPhone will also automatically restart. Then check.

Expert:  Randy replied 7 months ago.

did that work for you?

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